A. Click the button at top of checkout that says ‘Registered Customers, Please Click Here To Login’, in the pop up enter your email address and then click ‘forgot password (example below)’. Your new password will now be emailed to you, if it's not in your inbox it may be in your junk or spam folder. You will now be able to login and complete your purchase.

Alternatively, Use an different email address if you have one, this way you can checkout as a guest or create a new account. Still issues? Call +61 1300 489 337 (9am-5pm AEST Monday to Friday), Message us on live chat (bottom right of screen) or email info@hheo.com.au anytime. We will help you complete your order ASAP.

This could be due to slow internet, something filled out incorrectly in your Billing address / details or a technical fault. Please check all boxes with a red * under ‘Billing Address’ are filled in. Still issues? Call +61 1300 489 337 (9am-5pm AEST Monday to Friday), Message us on live chat (bottom right of screen) or email info@hheo.com.au anytime. We will help you complete your order ASAP.

There could be a range of reasons here, please call +61 1300 489 337 (9am-5pm AEST Monday to Friday), Message us on live chat (bottom right of screen) or email info@hheo.com.au anytime. We will help you complete your order ASAP.

USA CUSTOMERS - If your credit card is declining, you may need to contact your bank and notify them you are making a purchase in Australia.

To put it simple: You can create an account if you’re an Australian citizen or permanent resident, who is 18 years or older and is employed, earning at least $300 per week.

Once you have set up and account and completed your order. At the end of every month, you can choose to pay off your balance in full, or simply make a payment that suits your budget (note: there is a minimum repayment of $40 per month required). A Monthly Service Fee of $5 applies. This fee is waived if you pay your balance within 60 days.

Please check spelling and code expiry if it's available. If it's still not working contact live chat

To use reward points you’ll need to be logged in as a registered customer and have a minimum of 500 points before you can redeem them. Once you have this they will automatically pop up in the ‘PAYMENT METHOD’ section (example image below).You can then choose how many points you want to use, each point is worth $0.05.

If your credit card is declining, you may need to contact your bank and notify them you are making a purchase in Australia. If you still have issues please call +61 1300 489 337 (9am-5pm AEST Monday to Friday), Message us on live chat (bottom right of screen) or email info@hheo.com.au anytime. We will help you complete your order ASAP.