TERMS AND CONDITIONS
The use of www.humanhairextensionsonline.com.au (“Site”) is governed by the terms and conditions outlined below (“Terms and Conditions”).
- 1. GENERAL
1.1 Human Hair Extensions Online means CDY Trading Pty Limited ACN154906859 of Lot 4B, Wattle Road Ingleside in the State of New South Wales or otherwise the owners and operators of www.humanhairextensionsonline.com.au from time to time (“Human Hair Extensions Online”).
1.2 The use of the Site by you (“User”) in any way including but not limited to the following indicates an acceptance by you of the Terms and Conditions:
1.2.1 Browsing the Site’s contents.
1.2.2 Registering personal or business details with the Site.
1.2.3 Submitting a purchase order via the Site.
1.2.4 Selects items to be included in a shopping cart on the Site.
- 2. PERSONAL INFORMATION
2.2 You may remove your contact details from Human Hair Extension Online’s database by contacting Human Hair Extensions Online via telephone on 1300 489 337 or at http://www.humanhairextensionsonline.com.au/contact-us/ and requesting that you be removed from such a database.
- 3. ORDERING
3.1 The issuing of an electronic or hard copy purchase order or order confirmation does not amount to an acceptance of a User’s order or a confirmation of an offer to sell to the User by Human Hair Extensions Online who has the discretion to cancel any order at any time for any reason.
3.2 With respect to any order cancelled or otherwise not accepted by Human Hair Extensions Online, Human Hair Extensions Online will refund received monies via a payment method listed on the Site excluding any merchant fees or other fees payable according to these Terms and Conditions.
3.3 Human Hair Extensions Online will not supply any items to a User until the User’s order has been pre-approved and payment has been made via an acceptable method of payment as listed on the Site.
3.4 Human Hair Extensions Online may supply the User with a quantity less than the quantity ordered and may substitute like products or items with like products or items at its discretion without notice to the User and refund to the User any difference or shortfall.
3.5 The publishing of product information on the Site does not mean that that product is available for sale or in stock at the time an order is placed by the User.
- 4. LIMITATION OF LIABILITY AND INDEMNITY
4.1 Human Hair Extensions Online is not liable for any losses or damage caused by the Site, any website linked to this Site, any use of this Site or any items or goods supplied by Human Hair Extensions Online via the Site.
4.2 Human Hair Extensions Online will make all reasonable attempts to resolve any issues with any refund due to a User via the contact details provided by the User on the Site but will not be liable for any failure to contact the User as a result of such details being inadequate.
4.3 Human Hair Extensions Online is not liable or responsible for any content arising out of a website other than the Site or otherwise any content linked to the Site.
4.4 The User agrees to fully indemnify Human Hair Extensions Online from any loss, claim, cost, demand, damage of otherwise (including solicitor client costs) incurred by the User in relation to the Site, any website linked to the Site, any use of this Site or any items or goods supplied by Human Hair Extensions Online via the Site or otherwise in connection with these Terms and Conditions.
- 5. PRICING AND PAYMENT
5.1 All prices are provided in Australian Dollars and are subject to change without notice to the User.
5.2 Any additional government charges, merchant fees and exchange fees are the responsibility of the User to pay and will be charged in addition to the price charged per item.
5.3 Any currency figures listed or applied in currency other than in Australian Dollars are only approximations based on exchange rates available to Human Hair Extensions Online at the time of payment being processed.
5.4 Human Hair Extensions Online is not responsible for any typographical errors resulting in the wrong price being charged for an item or good and reserves its right to modify or amend the price of an item without notice to the User, even after an order has been confirmed by Human Hair Extensions Online.
5.5 Orders may be subject to checks by Human Hair Extensions Online to ensure the validity of a User’s chosen payment method. Users may only pay for orders with payment methods listed on the Site at the time of payment subject to authorisation of such payment methods by Human Hair Extensions Online. This may involve pre-authorisation checks on credit cards prior to an order being finalised and dispatched by Human Hair Extensions Online.
- 6. SALES Promotions
6.1 Human Hair Extensions Online may from time to time offer sales promotions on the Site which may include discounts, specials and codes (“Sales Promotion”).
6.2 Sales Promotions cannot be applied to orders which have already been placed by the User and are valid for the time specified for the Sales Promotions on the Site.
6.3 Users cannot combine or otherwise attempt to rely on more than one Sales Promotion for any one order unless specifically stated on the Site.
6.4 If items or goods are purchased pursuant to a Sales Promotion and subsequently returned or exchanged the User will only be granted a credit or refund to the value of the discounted item not the full retail value of the item.
6.5 Human Hair Extensions Online may terminate, vary or amend a Sales Promotion at its absolute discretion without notice to the User.
- 7. GIFT CERTIFICATES
7.1 Gift certificates or cards issued by Human Hair Extensions Online will be subject to these terms and conditions and the terms and conditions printed on the gift certificate or card.
7.2 Gift certificates or cards may not be used in conjunction with any other Sales Promotions.
- 8. SHIPPING & DELIVERY INFORMATION
8.1 Shipping and delivery times provided by Human Hair Extensions Online are estimates and are subject to change without notice to the User.
8.2 Human Hair Extensions Online will not be liable for any delay, loss or damage connected with the delivery of items or goods from Human Hair Extensions Online to the User.
8.3 The address details provided by the User to Human Hair Extensions Online will be deemed correct at the time a User submits an order via the Site. Human Hair Extensions Online is not liable for any loss arising out of and takes no responsibility for items delivered to incorrect addresses.
8.4 Human Hair Extensions Online prides itself on its customers receiving their ordered items or goods as fast as possible.
8.5 Human Hair Extensions Online attempts to process all orders within 24 hours of receipt of an order which has been accepted by Human Hair Extensions Online, excluding public holidays and weekends.
8.6 Human Hair Extensions Online will notify the User of any delays in the processing of orders due to items being out of stock or items being discontinued by Human Hair Extensions Online’s suppliers.
8.7 Human Hair Extensions Online uses Australia Post for all deliveries and issues items or goods to customers with insured express post where appropriate.
8.8 Delivery is free Australia wide for orders over $50.00 and can be expected to be received within 1-4 business days of an order being accepted and processed by Human Hair Extensions Online.
8.9 The User is responsible for payment of all customs charges connected with any international delivery of items or goods from Human Hair Extensions Online to the User.
8.10 Human Hair Extensions Online will fill out customs forms and the items will be marked as ‘Merchandise’.
8.11 Human Hair Extensions Online is not the User’s local customs office and cannot advise on any possible issues or unforeseeable costs associated with the delivery of any particular items or goods.
- 9. Acceptance of the Goods
9.1 The User is responsible for inspecting the items or goods purchased and notifying Human Hair Extensions Online via telephone or email within 50 calendar days of receiving the goods if there is a fault with the goods.
- 10. CANCELLATIONS
10.1 Human Hair Extensions Online will only accommodate cancellations of orders if notified prior to orders being processed and items or goods being dispatched to the User. Human Hair Extensions Online may charge a cancellation fee for any cancelled orders.
- 11. Refunds & Returns
11.1 Human Hair Extensions Online offers a 50 calendar day money back guarantee.
11.2 Human Hair Extensions Online does not exchange, refund or accept the return of any items or goods which are not provided to Human Hair Extensions Online in unused and undamaged condition in their original packaging within 100 days of delivery to the User. Soiled or mangled items or goods will not be accepted by Human Hair Extensions Online.
11.3 The User must contact Human Hair Extensions Online via telephone or email prior to returning any item to notify Human Hair Extensions Online what the nature of the return is and if it pertains to a fault what type of fault it may be.
11.4 The User must provide Human Hair Extensions Online with a written note of why an item is being returned or refunded along with the item so that the refund or return may be processed as quickly as possible. The User must also provide Human Hair Extensions Online with a reply-paid envelope when requesting that any item be exchanged so that Human Hair Extensions Online can provide the User with a replacement item.
11.5 The User is responsible for all shipping and delivery charges arising out of connection with any refund or return. Human Hair Extensions Online reserves the right to deduct any shipping charges incurred by it from any moneys refunded to the User.
11.6 Human Hair Extensions Online will bear reasonable shipping costs for all items or goods which are defective to the point where they are unusable for their intended purpose within the first 50 calendar days of the items being delivered to the User.
11.7 Human Hair Extensions Online is not liable for loss or damage to any item in connection with the return of the item from the User to Human Hair Extensions Online and suggests that the User used registered and insured post when returning items to Human Hair Extensions Online.
- 12. WARRANTIES
12.1 Human Hair Extensions Online does not manufacture the items which it sells. Any warranties offered in connection with any item marketed via the website which is not offered in these Terms and Conditions or otherwise offered expressly by Human Hair Extensions Online is not a warranty offered by Human Hair Extensions Online and it is the User’s responsibility to pursue its rights under any such warranties directly with the manufacturer of the item.
- 13. INTELLECTUAL PROPERTY
13.1 All materials appearing on the Site including photographs and text as well as the layout of such materials are the intellectual property of Human Hair Extensions Online unless otherwise stated and cannot be used for any purpose other than for browsing the Site or purchasing items from Human Hair Extensions Online. No part of the Site may be reproduced or used for any purpose other than with the written agreement of Human Hair Extensions Online. Human Hair Extensions Online reserves its rights to its intellectual property pursuant to the Australia copyright and intellectual property legislation.
- 14. Miscellaneous
14.1 Human Hair Extensions Online may amend or vary the Terms and Conditions at any time without notice to the User.
14.2 The Terms and Conditions are not amended or waived by any inconsistent or additional terms or conditions included with any purchase order or receipt or otherwise subsequently provided to the User by Human Hair Extensions Online.
14.3 The Terms and Conditions shall be construed and enforced in accordance with the laws from time to time in force in the State of New South Wales the User hereto hereby submits themselves to the jurisdiction of the courts of that State and of all courts to which appeals from such courts may be made.
14.4 Any provisions in the Terms and Conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable, and is otherwise capable of being severed to the extent of the invalidity or unenforceability, without affecting the validity or enforceability of that provision in any other jurisdiction.
14.5 Human Hair Extensions Online may terminate the Terms and Conditions at any time and for any reason without notice to the User.
15.1.1 What information Human Hair Extensions Online gathers via the Site.
15.1.2 How Human Hair Extensions Online gathers the information.
15.1.3 How Users can correct or change such information.
15.2 The Site contains links to third party sites and services that may collect data in connection with various commercial and non commercial activities. Human Hair Extensions Online takes no responsibility for the privacy policies of the websites to which the Site links to or is otherwise connected to.
15.3 Human Hair Extensions Online does not guarantee or warrant the security of any information the User transmits to it or the Site and the User does so at its own risk.
15.4 Human Hair Extensions Online does not accept any responsibility or accept any liability for any loss arising out of or in connection with the gathering, storage or manipulation or otherwise of any of the User’s information via the Site or otherwise.
15.5 Human Hair Extensions Online may collect User information through software tracking mechanisms which may store User information to allow Human Hair Extensions Online to analyse what new services may be offered to Users or how services may be altered. Such information will be stored in such a way as to remove distinctly indentifying features of each individual User.
15.6 Human Hair Extensions Online will not disclose any information about any User without the User’s consent except to the extent required for Human Hair Extensions Online to comply with all necessary laws and regulations or otherwise ensure that orders or payments are properly processed.
15.7 Human Hair Extensions Online may use User information collected via the Site or otherwise in order to send the User promotional material, newsletters, and details about competitions or surveys.
15.8 User information may also be used for processing of payments and to contact the User for customer service reasons, security or payment reasons as required.
15.9 Users may cancel their newsletter subscriptions by following the instructions or contacting Human Hair Extensions Online in the manner outlined in the Terms and Conditions or otherwise on the Site.
15.10 Human Hair Extensions Online is not responsible or liable for any loss of User information or loss arising out of such User information as a result of any security breach of the Site or other error or problem.
16. ETTIQUETTE GUIDE AND PROHIBITED CONDUCT
16.1 Human Hair Extensions Online is a responsible member of the online community and by using the Site the User agrees that they may only use the Site for the purpose of:
16.1.1 Placing an order with Human Hair Extensions Online.
16.1.2 Obtaining information.
16.2 The User must not use the Site or otherwise upload or transmit information to the Site or to Human Hair Extensions Online for any purpose not mandated by Human Hair Extensions Online either in these Terms and Conditions or otherwise in writing and must not conduct themselves in a way which:
16.2.1 Is illegal, abusive, defamatory or obscene, distressing or otherwise not fitting of the conduct of a responsible member of the online community.
16.2.2 Violates or infringes the rights of others.