Shipping Information

Shipping Information

Australian Postage:

We want our customers to receive their product as fast as possible. Depending on what time in the day you order will determine when your item will be shipped. If you order early in the day you hair will probably be posted on the same day if not it will be posted the following day excluding weekends and holidays. The only reason this won’t happen is if we are out of stock and if we are we will notify you ASAP giving you and estimated delivery time and also offering a refund. Depending on where you live most orders will be received within 1-4 business days.

We use Australia post and 99% of our items are sent via express which is reliable, trackable and insured. We also personally pay for the insurance of your quality hair extensions to protect your purchase. Delivery is free Australia wide.

International Postage:

We want our customers to receive their product as fast as possible. Depending on what time in the day you order will determine when your item will be shipped. If you order early in the day (EST) you hair will probably be posted on the same day if not it will be posted the following day excluding weekends and holidays. The only reason this won’t happen is if we are out of stock and if we are we will notify you ASAP giving you and estimated delivery time and also offering a refund. Depending on where you live in the world most orders will be received within 7-14 business days.

We exclusively ship via Australia Post which is reliable and also an insured delivery. Once your item exits Australia It cannot be tracked so therefore we cannot give an expected arrival date, be held accountable for lost packages or delayed shipping. We always do absolutely everything possible to make sure everything goes to plan but unfortunately, we do not have control over Australia post or your local shipping carrier when you item enters your country.

We will not be held responsible for paying and fees when the item enters your country they will be paid by the buyer. When we fill out the customs form your order will be marked as merchandise.

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