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Contact Details

Call us on weekdays 9am to 5pm AEST.

+61 1300 489 337

Address

18/23 Iluka Ave, Manly, NSW 2095

Postal

PO BOX 7205, Wetherill Park, NSW 2164

Live Chat

Chat with us on weekdays 9am to 5pm AEST. Click the "LIVE CHAT" button on the bottom right of your screen to start chatting.

Most Frequent Questions

How long does it take?

Do you offer same delivery or pick up?

This service is ONLY FOR SYDNEY, CENTRAL COAST(NSW), BLUE MOUNTAINS AND WOOLONGONG ORDERS that are made before 10:30 a.m. Monday to Friday.If you would like your order delivered the next day but have ordered after our Express Postage has left for the day (3pm, Monday - Friday) you can choose our 'Same day Delivery for Sydney Orders Before 10:30am Only' option at checkout and you will receive your item the following day. This option can be chosen over the weekend if you would like your item on MONDAY! This service will cost you $19.00.

How can I track my order?

Once you place an order you’ll be emailed a tracking number, you can then head to:
Track and follow the prompts.
If your item was not sent via Australia Post please contact our customer support.

Can you help me match my hair color?

Get your hair matched by one of our experts! Please upload a photo of your hair in natural light and leave your email address. We can recommend colour and help with length, thickness and appropriate set for your hair type if required. Please follow the link below:
Colour Match

What is your return policy?

Ordering from www.humanhairextensiononline.com.au is risk free! If for any reason at all you are not completely satisfied with the item you receive, simply return it to us in the condition you received it and we will gladly exchange or refund your item. This must be done within 100 days from your payment date.
Return Terms & Conditions
In order to receive an exchange or refund the item must be returned in original condition, unused, and in undamaged packaging. Hair extensions must still be attached to the cardboard packaging as they originally were. If you are not completely sure you will keep your item please do not detach from packaging as this may void your exchange or refund. We do not take any responsibility for unsatisfactory results achieved from dying or toning HHEO extensions. This is because we cannot guarantee the products you are using will work with our extensions or the process in which the product was used. 99.9% of customers have no issues, but there are odd cases where the desired result is not achieved.
We are happy for you to feel the hair and hold next to your hair for colour matching but do not detach from cardboard packaging or install the extensions as this will void your exchange or refund. In order to check the hair, you can simply remove the hair from the PVC packaging as it is sealed with press stud buttons. If you are not satisfied you can simply place the hair back in the packaging and return it. You will be given a full refund minus the initial shipping cost (whether you originally paid for shipping or not). No refunds or exchanges will be given for sale items.
Return / Exchange Process
If you fall into the policy guidelines above, please return your hair quoting your order number, order name and reason for returning. For exchanges, please include a pre-paid return postage envelope from Australia Post in the package as the buyer will be responsible for shipping both ways.
For international returns, any import/ export duties or other taxes will be paid by the buyer.

Our address is:
Human Hair Extensions Online Returns
PO BOX 7205
WETHERILL PARK NSW 2164

How can i exchange/return an item?

Return Process

Please contact customer service and discuss why you would like to return the item. If you fall into the policy guidelines then you will receive a returns reference number. Please include a pre-paid return postage envelope in the package as the buyer will be responsible for shipping both ways unless it is our error. Initial shipping and handling fees will not be refunded regardless of whether you paid for the shipping or it was free of charge.

Can you help me choose the right set for my hair type?

Get your hair matched by one of our experts. Please upload a photo of your hair in natural light and leave your email address.We can help with colour, length, thickness and appropriate set for your hair tape if required. Please follow the below link:
Colour Match

Do you offer wholesale prices to salons?

We sure do. Please contact customer service to verify yourself. To fast track this process, please email us your ANB number and a photo of your hairdresser certificate.
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