FAQ

Yes most of our extensions on the website are the highest quality 100% real human hair extensions available. We hand pick from the finest suppliers world wide. We do sell a small selection of Synthetic hair extension that will only be found on the Synthetic extension page and the synthetic Pony Tail page, otherwise all extensions on the other pages are real human hair.

Yes you can use good quality hair straighteners or curlers on our 100% remy human hair extensions.

Yes you can. You can colour your Quality hair extensions to match your hair colour, however it is not reccomended to colour lighter only darker or swap them for a colour lighter than your desired colour or dye darker if possible.

Please note; we do not take responsibility for the product once dyed, toned or bleached and do not provide any form of reimbursement, exchange or refund for unsatisfactory results.

We only sell high quailty hand picked extensions and it just costs more to supply you with the very best. We REFUSE to offer low quality products like other sellers. So since our "quality standards" are very high and we don't cut corners, naturally our Quality Hair Extensions will cost a bit more. As per the old saying "you get what you pay for"!

Unfortunately we can't. It costs us more money to use "High Quality", "Real Human Remy Hair" and "skilled craftsmanship" to deliver you the cream-of-the-crop that's crafted to weather the storms of hair straighteners, survive the life of daily use and beat the odds of night club abuse too - all while looking vibrant and lasting the distance!

You can pay by Pay Pal or Credit Card in our secure check out on the web site, alternatively you can phone through your Credit Card details over the phone on 1300 489 337

If in Australia we send your item by express post the next working business day after we have received payment conformation. Your Quality hair extensions should arrive in 1 to 3 business days. If your in a rural location some delay may occur.

If outside Australia we send your item by international post, please allow 7 to 14 days for delivery.

Yes you can, we have a 30 day look, feel and match guarantee. If for any reason your quality hair extensions don't look great, feel great or match your hair colour just the way you want them to... then simply return them ... it's that simple. Buyer is responsible for shipping both ways on returns. Must be returned in unopened / unused condition.

It's simple, just post it back to us with a return pre paid post bag and we will send you back the hair extensions you have chosen to swap it for. If you are just sending them back for a refund then you wont need to include a pre paid return bag. Make sure you provide us with your full details so we know who to refund.

If you have any questions that we haven’t answered in this Q and A page please don’t hesitate to call us on 1300 489 337.